FAQ'S & IMPORTANT INFORMATION // bolton

TICKETS

Q: When Will I Get My Tickets?

A: Tickets will have been sent to you at the time of booking from our ticketing partner, Ticketsource. Please check your junk / spam / deleted folders. 

If you are still unable to locate your tickets, then please visit www.ticketsource.co.uk/help and enter your email in the ‘Lost My eTicket’ section – your tickets will then be resent to you.

If you are having problems downloading your tickets, then please contact Ticketsource.

Q: Do I Need to Print My Ticket?

A; Yes, you can, or you can save the ticket PDF to your phone.

Q: Do We All Need to Arrive Together?
A; If you have made a booking and are planning on arriving at different times then you will need to print your tickets and give each person their own ticket. 

Q: Can I Pay on The Gate?

A; No. The Festival is SOLD OUT. 

Advanced booked tickets only. 

No tickets will be available on the gate.

Q: Can I Upgrade To VIP?
No. VIP is now Sold Out.

GENERAL

Q; Where is the festival held?

A: The festival is held on the grassed area outside Bolton Arena. Ticketholder entrance is to the right as you face the arena. 

Q; What are the timings?

A: Set times of bands and artists will be posted on our Facebook & Instagram about a week before the festival.

Gates open at 12.00noon

First acts are on 12.15pm

Curfew is 10.30pm

Q: Is There a Last Entry Time?

A; Yes, Last Entry / Re-entry time is 7pm.

Q; Can I Leave and Come Back In / Are There Pass outs?

A; Most festivals do not allow pass outs, however as we are a local community / family friendly festival we understand there may be times people need to leave and return e.g. taking children home. 

Pass outs are at the discretion of our security team, and you may be asked to wait by the security team to allow a safe exit and re-entry. 

You will need to ask for a ‘Pass out’ wristband or stamp at the exit – it is your responsibility to ask for this.  Anyone trying to re-enter without one will be refused re-entry. 

Please note all patrons readmitted will have to go through the search procedure again and last re-entry time is 7pm.

Q: Is There Parking on Site?

A; Festival parking is available free of charge at Bolton Arena on a first come first served basis – including anyone needing disabled parking. 

We encourage everyone, where possible, to walk or get public transport to the festival.

Cars can be left overnight at the owner’s risk.

Q; Can We Bring Camping Chairs etc?

A; Please feel free to bring your own camping chairs and picnic blankets.
 

No gazebos or golf umbrellas.

Q: Can I Bring My Dog?

A: No. Only assistance dogs will be allowed into the festival.

Q: What Is the Dress Code?

A; No strict code but ensure you have appropriate clothing and footwear for the weather forecast.

Q: Can Children and Under 18s Attend the Festival?

A; We are a family friendly festival so everyone is welcome, but we have a few rules to ensure the event is enjoyable for everyone.

Anyone aged 17 & under MUST be accompanied by an adult. This is clearly stipulated at the time of booking and is printed on the eticket.
 

Q: Is There Baby Change Available?

A; You can use the medical tent for baby change if needed.
 

Q: How Much Are the Fairground Rides?

A; Prices range from approx. £2-6 and some are cash only.

FOOD & DRINK

Q: Can We Bring Our Own Food & Drink?

A; You can bring your own food, but no liquids can be brought on site with the exception of sealed water – strictly no BYO alcohol due to licencing.

Any cool bags, cool boxes, lunch boxes etc will be subject to a search by the security team to ensure no alcohol is being brought in.

Q: Are The Bars & Food Cash or Card?

A; Both. Some independent food vendors may prefer one or the other.

There is no ATM on site.

Q: What Food Is Available?

A; We have some great local food vendors serving Pizzas, Burgers, Hot Dogs, Wraps, Waffles & more.

Q: What Drinks Are Available?

A; We have outdoor festival bars serving a wide variety of draught lager, cider, wines, spirits and soft drinks, plus a gin bar.

Q; What Are the Prices of Drinks?

A; Bar prices will be in the region of £2-8. Soft drinks to Spirits / Mixers.

Q: Is There A Water Fill Up Point?
A; Yes. You are more than welcome to bring an empty water bottle and fill up at the water fill up point located near the toilets.

Q: Will I Need ID?

A; The festival and bars operate a ‘Challenge 25’ policy. Please ensure you bring valid and recognised photographic ID.
 

PLEASE NOTE: For the safety of everyone attending the festival, and as part of our licence, all ticket holders and attendees will be searched on arrival.
 

Please also read our Booking Terms & Conditions and Conditions of Entry on our website for more information.